Frequently Asked Questions

Ubwiru AI is a Rwandan company based in Kigali that builds privacy-first AI automation tools for businesses. Our products run locally on your own computer instead of depending on the cloud.

Uri is the shared name for our AI assistant \u2014 both the chat assistant on this website and the personality customers can name and customize inside each product they install.

All of them \u2014 retail, hospitality, healthcare, education, finance, and more. If you have repetitive tasks, one of our tools can likely help.

Not at all. Every product includes a click-through setup wizard that asks plain-English questions \u2014 no coding or command-line knowledge required.

Six standalone tools: Email Assistant, Lead Generation, Invoice Processing, Client Onboarding, Blog Generator, and AI Receptionist. Each is licensed and sold separately \u2014 see our Pricing page for details.

Yes. Each product is its own purchase, license, and download. Buying one does not include the others.

Only Client Onboarding auto-sends, since that's its whole purpose (a scheduled welcome sequence). Every other product only ever creates drafts for you to review \u2014 nothing is sent without your approval.

Windows 10/11 or Linux (including WSL2) for most products. AI Receptionist specifically benefits from a dedicated GPU; the others work fine on a typical business laptop.

Contact us \u2014 we're happy to arrange a demo or short trial license before you commit to a purchase.

A one-year license for that specific product, running entirely on your own computer. The monthly figure shown on our pricing page is for comparison only \u2014 it's billed as a single annual payment, not a recurring monthly charge.

Credit/debit cards via Stripe, and Mobile Money (MTN MoMo) for customers in Rwanda.

The product stops working until you renew. We'll aim to remind you before expiry \u2014 renewing simply extends your existing license, with nothing to reinstall.

See our Terms of Service for our current refund policy, or contact us directly if you have a specific concern.

Yes. Once installed, our products run entirely on your own computer \u2014 customer emails, leads, invoices, and call transcripts are never sent to our servers or any third party by the product itself.

This website (registration, payments, and the Uri chat widget) is a normal web service and handles data the way any website does \u2014 see our Privacy Policy for exactly what we collect and why.

Yes \u2014 messages you type into the chat widget on this website are sent to DeepSeek (our AI provider) to generate a reply. This is separate from the products themselves, which don't do this. See our Privacy Policy for details.

Email info@ubwiruai.com, call +250 786-238-878, or use the chat widget in the corner of this site. Support is available 24/7.

Yes, especially for Business/Custom engagements. Contact us to discuss on-site or remote training.

Check the Logs tab in your product's control panel first, then reach out to us with what you see there \u2014 it helps us help you faster.